New Job Opportunity at Passion Air

POSITION: Ticketing Agent (Tamale, Takoradi)

Duties and Responsibilities

• Maintain the highest quality of customer service at the ticket office.
• Handle all customer-related concerns efficiently and satisfactorily at the front desk.
• Ensure that customer turnaround times meet company expectations.
• Sell the company’s services and introduce new ones to clients.
• Adhere to and uphold high levels of professionalism by following the company’s grooming standards, ethics, etiquette, and other policies.
• Address payment, ticketing, and reservation concerns. Resolve complaints and accurately respond to client inquiries about services and procedures.
• Manage assigned corporate accounts and travel agencies in coordination with the sales officer. Follow the ticketing supervisor’s instructions regarding how to process, pay, and report refunds.
• Manage assigned corporate accounts and travel agencies in coordination with sales.
• Issue all non-revenue/staff tickets as allocated by the ticketing supervisor.
• Prepare daily, weekly, monthly, and annual sales reports. Assist with call-outs and customer service management during disruptions.
• Assist the marketing manager with the implementation of special events and activities.

Requirements:

• HND in sales or marketing related disciplines.
• IATA Certificate in Reservations and Tickets.
• Must be fluent in spoken and written English, as well as at least one local language, and possess strong communication skills.
• At least 2 years of expertise with ticketing and reservations.
• Knowledge of passenger handling is advantageous.
• Skilled user of MS Office Suite, particularly Excel
• The ability to handle difficult consumer inquiries or complaints.
• Excellent communication skills, both written and vocal.
• Exceptional customer service talents.
• Selling skills

How to Apply for this Job Opportunity at Passion Air

SEND US YOUR CV. admin@flypassionair.com

Closing Date: February 21, 2024.